What does “Waiting for original” mean?

If your order status shows “Waiting for original,” it means we’re still waiting to receive your original paper prescription before we can send your medication.

Why do we need the original

Unless your prescription is electronic, the law requires us to have the original ink-signed paper copy from your prescriber. We’re not able to dispense or dispatch your medication without it.

What happens next

This status means we’ve already received your payment and an electronic copy of your prescription. We’re just waiting on the paper original to arrive.

You may need to post it to us yourself, or your prescriber might send it on your behalf.

Once we receive the original, your order status updates automatically and we’ll prepare your medication for delivery.