Our delivery service

During checkout, you’ll see an estimated delivery time for your order.

Delivery options across the UK

We use Royal Mail’s tracked, next-day service, with tracking, for deliveries across the UK.

Tracked services don’t require a signature. Special Delivery parcels do require a signature, usually for controlled drug prescriptions or refrigerated items.

Where possible, items will be delivered through your letterbox. If you’re not home, the courier may leave your items in a safe place. If you’d prefer to opt out of this, please add your preference in the delivery notes section of your order.

Same-day delivery in London

For select London postcodes, we offer a same-day delivery service.

Our drivers deliver Monday to Saturday. Collections are at 3pm on weekdays and 12pm on Saturdays, with deliveries made after collection.

You can track your driver on a map, and you’ll see an estimated delivery time once collection has happened.

Eligible postcodes
Same-day delivery is currently available for the following postcodes:

SE1, SW1A, SW1E, SW1H, SW1P, SW1V, SW1W, SW1X, SW1Y, SW1, W1, W2, W4, W5, W6, W8, W9, W10, W11, W12, W14, NW1, NW2, NW3, NW4, NW5, NW6, NW8, NW10, NW11, N1, N1C, N1P, EC1A, EC1M, EC1N, EC1R, EC1V, EC1Y, EC2A, EC2M, EC2N, EC2P, EC2R, EC2V, EC2Y, EC3A, EC3M, EC3N, EC3R, EC3V, EC4A, EC4M, EC4N, EC4R, EC4V, EC4Y, WC1A, WC1B, WC1E, WC1H, WC1N, WC1R, WC1V, WC1X, WC2A, WC2B, WC2E, WC2H, WC2N, WC2R, N9, W1G, W1B, W1D, W1T, W1S, W1A, W1H, W1K, W1J, W3, W1U, N2, N3, N4, N5, N6, N7, N8, N10, W3, E14, E1, E2, E3, SW6, SW7, SW3, E8, E9, N10, N21

Special delivery notes

For the Scottish Highlands, Northern Ireland, Jersey, and the Channel Islands, Royal Mail is the only delivery option available.

Returns policy for damaged items

If your medication arrives damaged or compromised:

• We’ll replace any medication with a broken seal
• If blister strips or packaging are damaged, please send us a photo so we can arrange a replacement
• Refrigerated items (such as medical pens) can’t be returned, for safety reasons
• We’re unable to refund items that aren’t compromised

Please contact us if you need help with a return or replacement.